Terms of service

Terms of Service

Welcome to Ever Elegance! These Terms of Service ("Terms") govern your use of our website [www.ever-elegance.com] and the purchase of products from Ever Elegance. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our website or services.

2. Changes to Terms

Ever Elegance reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website following any changes signifies your acceptance of the new Terms.

3. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes, but is not limited to:

- Using the website for fraudulent or illegal purposes

- Uploading or transmitting any harmful or malicious content

- Interfering with the functionality of the website or its servers

4. Products and Orders

- Product Information: We strive to ensure that the information on our website is accurate. However, we do not warrant that product descriptions, images, pricing, or other content is error-free.

- Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

- Pricing: Prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies in product pricing.

- Sale: Items than are in the sale can also be returned within 30-days after the item is arrived at destination. 

5. Payment

  • We accept payment through various methods, including credit cards, debit cards, and other secure payment gateways. By providing your payment information, you authorize us to charge the total amount of your order.

6. The Offer

If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated in the offer.

The offer is non-binding, and the entrepreneur reserves the right to modify or adjust it at any time.

The offer includes a complete and accurate description of the products and/or services provided. The description is detailed enough to allow customers to properly assess the offer. Images used on the website are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors displayed on the customer’s device will exactly match the actual product colors.

Obvious mistakes or typographical errors in the offer do not bind the entrepreneur. All images, specifications, and data are indicative and cannot give rise to compensation or termination of the agreement.

Each offer contains sufficient information for the customer to understand the rights and obligations that arise from accepting it. This includes, in particular:

  • The total price, including all applicable customs duties, import VAT, and taxes. Our suppliers use the Import One Stop Shop (IOSS) system or Delivery Duty Paid (DDP) shipping methods to ensure that customers do not incur any additional costs upon delivery.

  • Any applicable shipping costs.

  • The method by which the agreement will be concluded and the actions required for this.

  • Whether or not the right of withdrawal applies.

  • The method of payment, delivery, and execution of the agreement.

  • The period during which the offer can be accepted or the period within which the entrepreneur guarantees the price.

  • The rate for distance communication if it differs from the standard base rate.

  • Whether the agreement, once concluded, will be archived and how it can be accessed by the customer.

  • How the customer can check and, if necessary, correct the data they have provided before finalizing the order.

  • The possible languages in which the agreement can be concluded.

  • The codes of conduct to which the entrepreneur adheres and how these can be consulted electronically.

  • The minimum duration of the distance agreement in the case of continuous transactions.

  • Optional details such as available sizes, colors, and materials.

 

7. Shipping and Delivery

- Processing Time: Orders are typically processed within 2-3 business days. During peak periods, processing may take slightly longer (up to 5 business days).

- Shipping Time: Delivery times typically range from 5-12 working days, depending on your location. We partner with reliable carriers to ensure your package is delivered as quickly as possible. You can rest assured that your order is on its way and will arrive shortly.

  • We offer free shipping on all orders over €40. For orders under €40, a flat shipping fee of €7,95 applies. Enjoy a smooth shopping experience with Ever Elegance — with fast, reliable delivery and no hidden fees.

8. Returns and Refunds

- Please refer to our Return and Refund Policy for detailed information on how to return items and request refunds.

9. Limitation of Liability

To the fullest extent permitted by law, Ever Elegance shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services. Our liability is limited to the amount paid for the products purchased.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ever Elegance, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or violation of these Terms.

11. Governing Law

All purchases are governed by the Local Law of United Kingdom.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@ever-elegance.com  

Business registration number: 242501448B01

Business VAT number: NL005128128B06