Shipping and Refund Policy
Shipping Policy
At Ever Elegance, we are committed to providing you with a seamless shopping experience, including efficient and reliable delivery of your orders. Here’s everything you need to know about our shipping process:
Fast and Free Shipping
We are pleased to offer complimentary shipping on all orders, ensuring that your shopping experience is not only elegant but also hassle-free.
Processing Time
As soon as you place your order, our dedicated team gets to work on processing it. We aim to have all orders prepared and ready for shipment within 1-3 business days. This thorough preparation ensures your items are carefully checked and beautifully packed.
Delivery Time
Our standard delivery time is typically within 6-10 days from the date of shipment. We partner with reliable carriers to ensure your package is delivered as quickly as possible, regardless of your location.
Know where your order is
Once your order has been shipped, you will receive multiple email updates, keeping you informed about its journey from our warehouse to your doorstep. We believe in transparency and ensuring you stay updated every step of the way.
Delivery Assurance
We take great pride in our shipping process and do everything possible to ensure your items arrive promptly and in perfect condition. If you have any concerns about your delivery, our customer support team is always ready to assist you.
Exceptional Customer Service
Your satisfaction is our top priority. If you have any questions or need further assistance, please do not hesitate to reach out to our friendly customer support team at info@ever-elegance.com. We are here to help and ensure your experience with Ever Elegance is exceptional.
Thank You for Shopping with Ever Elegance
We appreciate your trust in us and are dedicated to making your shopping experience as smooth and enjoyable as possible. Thank you for choosing Ever Elegance. We look forward to delivering your latest fashion finds straight to your door.
Return and Refund Policy
At Ever Elegance, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied, we are here to help. Please read our return and refund policy below:
Returns
- You have 30 days from the date you receive your item to initiate a return. Given the item is in the same condition you have received it. Any returns requested and shipped 30-Days after receiving your item are not eligible.
- To start a return, please email us at info@ever-elegance.com to receive the return address and instructions.
- Please note that the cost of return shipping will be the responsibility of the customer.
- Items must be in their original condition, unworn, and with all tags attached.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@ever-elegance.com.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Contact Us
If you have any questions or need assistance with your return or refund, please don't hesitate to contact us at info@ever-elegance.com. We are here to help and ensure your shopping experience with Ever Elegance is a positive one.